Shipping policy

We do our best to ship our product as quickly and cost effectively as possible.  85% of our product is shipped UPS ground and 15% is USPS.  Rarely will we use another carrier.  95% of our orders are shipped the day they are placed, and 99% are shipped that week.  If we cannot ship your order as ordered because of an error in our inventory we will notify you by the next day of your options for refund or substitutions and take it from there.

In case of breakages, our first priority is to make you whole!  We will ensure our wood-fired maple syrup gets to you safely, one way or another! We have a lot of experience shipping maple syrup in glass.  Our glass comes wrapped tightly in a recycled perforated cardboard mat with substantial buffers between each piece and the sides of the box.  However UPS can sometimes disregard our many fragile stickers and accidents do still sometimes happen.  If a glass has broken, please take a picture of the situation and email the picture along with a description of the damages to ruggedridgeforest@gmail.com . We will get a replacement on its way to you immediately and take care of the rest on our end.  Thanks very much and thanks for making us your Wood-Fired Maple Syrup people.  We love to deliver the sweetness to those who support our efforts : )